Payment terms and conditions

Payment

The Fees are determined by the Tour that you have selected during the booking process and as further particularised in the Confirmation Email.

Fees are to be paid to us using the payment method prescribed on our Site and in accordance with the payment terms in our invoice. You must pay the Fee in full prior to the commencement of your Tour. We may cancel your participation in the Tour if the Fee is not paid to us in full in accordance with these Terms.

Our Fees may change from time to time, at our discretion. It is your responsibility to check our current Fees before you submit your booking through our Site. For the avoidance of doubt, once your booking is complete, the Fee for your Tour will not change.

Payment terms

20% non-refundable deposit at the time of confirmation. Deposit amount subject to change based on domestic flights included and/or peak season travel dates.
Final balance is due 20 -30 days prior to arrival. This is flexible and is subject to change depending on the payment and cancelation of the hotels you are staying.

Cancellation policy

Following your payment of part or all of the Fees, if you cancel your Tour :

Cancellation Policy :

20% non-refundable deposit due at the time of confirmation
29 days prior to arrival: Only the 20% non-refundable deposit is charged. The rest is fully refundable
20 days prior to arrival: 50% penalty from the balance amount
19-8 days prior to arrival: 75% penalty from the balance amount
7 days prior to arrival or no show: 100% penalty

* The cancelation policy is subject to change depending on the hotels used in the quote. This policy is negotiable depends on the travel dates (peak/low season, and the hotels’s policies. Please share your preference with us and we can discuss with the hotels on your behalf.

Rescheduling or suspension

We will notify you as soon as possible if we need to suspend or reschedule a Tour. If we suspend a Tour because of events or circumstances beyond our reasonable control :

Prior to the start date of the Tour, you will receive a credit of any Fees that have been paid by you that can be used on any future tour with us; and After the start of the Tour, you will receive a credit of any Fees that have been paid by you on a pro-rata basis.

Name changes

You may not transfer your Tour to another party. If you are unable to participate in a Tour, the cancellation policy will apply. We may allow you to transfer a Tour, or any amounts of the Fee paid by you, to another party, however we will have no obligation to do so, and this allowance will be made in our absolute discretion.

Travel insurance

You must hold and maintain valid travel insurance for participation in any Tours where the destination country is within Asia. We highly recommend holding and maintaining travel insurance when participating in any other Tours. Please contact us if you require assistance with purchasing travel insurance.

Private tours

Private tours are subject to the same terms and conditions as regular tour departures. The only difference is the minimum notice period for any tour or date changes is 31 days without charge.